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Loyalty Program

Shop & Get Rewarded

Join our loyalty program to get points to spend on rewards.
Become a VIP to earn even more rewards.

Earn rewards when you shop. Here’s how:

Create an Account

You need to be registered on our website in order to earn points. It’s free and easy to sign up.

Collect Points

Earn points with every purchase when you shop online. Every dollar you spend earns points.

Choose Your Reward

Redeem your points for gift cards to spend online. The more points you earn the bigger the reward

You can earn points in other ways, too…

Write a Product Review

Leave us a review and you’ll get extra reward points.

Happy Birthday

Share your birthday and celebrate with 500 bonus points.

Level Up

Bronze, Silver & Gold VIP Levels earn points faster.

Be Social

Hit the Share button to add to your reward points.

Become a VIP

Our VIP members earn more points which means you can redeem rewards faster.
VIPs also get other great benefits such as free shipping* and exclusive promotions.
It’s free to join our VIP program. Every dollar you spend counts toward your VIP level.

Points to qualify0 – 999 pts1000 – 2499 pts2500 – 4999 pts5000pts
Earn points faster1pt / $12pts / $13pts / $14pts / $1
Birthday bonus        ✓       ✓       ✓
New level welcome bonus        ✓       ✓       ✓
Free shipping On orders over $120On orders over $75On every order

Frequently Asked Questions

Yes. You earn two different types of points on our loyalty program. Reward Points and VIP Level Points.


Reward Points will expire if you have not earned or spent points for six months. This only applies if your account has been inactive for six continuous months. If you make any purchase within a six month period your points will never expire.


VIP Level Points expire after 12 months on a rolling basis. This means if you earn 100 VIP Level Points on 31 January 2021, these 100 points will expire on 31 January 2022.

You can earn points in a variety of ways. Every purchase you make earns both reward points and VIP points. You can also earn reward points for writing product reviews or sharing content from our website on social media.

All you need to do is create a customer account and you will be automatically registered in our loyalty program. If you have created an account with us in the past you will automatically be enrolled in our loyalty program.

No sorry. Our loyalty program is for registered accounts only.

Your reward points will be automatically posted to your account once your review has been approved. Please note you can only leave a review if you have purchased the product when registered on the website. This ensures we get only verified product reviews.

You can find social media icons on all our products. Simply click an icon and share a post on your account.

Under the ‘My Account’ section of the website you can find the ‘Loyalty and Rewards’ tab.

Here you will see all the details of how many points you have for both loyalty (to redeem gift cards) and VIP points (to upgrade to Bronze, Silver or Gold)

Once you have enough loyalty points to redeem a gift card you will be able to unlock that reward.

Once you unlock a reward, the points will be deducted from your balance.

Every dollar you spend counts toward your VIP Level.

You can see how many VIP Points you have, what your current VIP Level is, and how far you are from moving up a level in the ‘My Account’ section of the website.

Once you have reached a VIP Level you will automatically unlock the rewards.

VIP Points expire after 12 months (365 days)

Example: If you spend $500 on 1 January 2021, then $500 on 1 March (and these are the only two purchases you make in 12 months) to qualify for Bronze, then you will have Bronze status until 1 January 2022 (because your 1 Jan 2021 points will expire on 1 Jan 2022)

No sorry. Once you unlock a reward, points are non-refundable.

  1. You must register an account on to participate in our reward program.
  2. Zen Rewards and VIP Points are only available for online purchases through the website. Retail store purchases do not qualify.
  3. Points are not transferrable or refundable.
  4. Points are not exchangeable for cash or credit.
  5. Guest checkout is not supported. You must have a registered account to participate in our reward program.
  6. Birthday date must be entered at least 30 days before birth date to receive the birthday bonus.
  7. Zen Aroma reserves the right to modify points, rewards or any part of our loyalty program at any time.
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