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Terms & Conditions


Zen Aroma provides the Web site as a service to the public and Web site owners.

Zen Aroma is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.

Although the Zen Aroma Web site may include links providing direct access to other Internet resources, including Web sites, Zen Aroma is not responsible for the accuracy or content of information contained in these sites.

Links from Zen Aroma to third-party sites do not constitute an endorsement by Zen Aroma of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Zen Aroma, and Zen Aroma has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.


Any and all of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! In order to service our customers, we must store two types of information: direct and indirect.

Direct information includes data provided to us by customers through our ordering system. This includes name, address, phone, and product information. We consider this information to be the property of our customers, and will not share, sell, or disclose it to any outside body for any reason.

Indirect information includes information that can be obtained through a customer browsing our site. Of this, we record the IP address and browser type. IP addresses are kept for security reasons, and browser types to better server our customers This data will be treated with the same regard as direct information and will be kept completely confidential as well. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

If you have any questions, please feel free to call or email us


All fragrance and colour sales are final. We recommend that you try our 25ml sample sizes before purchase in larger quantities. For sanitary reasons, we cannot take them back nor resell them. We also do not offer any type of fragrance exchanges. Fragrance is sold by volume (unless otherwise noted). Due to the high concentration of our fragrance oils, we suggest that you conduct your own testing; fragrance smells different in finished products than they do out of the bottle. Fragrances with the same name from different companies will likely smell different. Citrus fragrances can have a fuel type aroma. Fragrances used in bath and body products may discolor and make the product thin. Zen Aroma is not responsible for any products or equipment you used when making your products. We will not reimburse customers for raw ingredients used in finished products.

Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Therefore, we do not accept returns on wax sales, and we do not allow any credits or exchanges for wax.

All bath and body products are non-returnable due to sanitary reasons.

Broken Merchandise – All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please contact us via email to report the damage.

Please report any missing merchandise, order mistakes, and any other order problems within 72 hours of delivery. After 72 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be accepted after that time.


To cancel an order, please send an email detailing the transaction to [email protected] . If the order has not been shipped we will immediately cancel it with no penalty. If the order has been shipped, unfortunately you will incur the cost of returning the goods.


Zen Aroma delivers to most major areas of New Zealand by courier. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability for any delay in the event there is no-one to receive the delivery at the provided delivery address.

You may or may not be asked for a signature on delivery. Deliveries will not be left if no-one home, unless otherwise stated. If you are comfortable for the goods to be left if no-one is home, please state this on your order in the comments section and advise a safe & secure place for the order to be placed. If redelivery is attempted you maybe charged a second delivery fee.

We cannot accept any responsibility for theft or loss once goods are delivered. Please contact us directly if you’d like to make alternative delivery arrangements. We can not deliver to Post Office boxes , however if you live in a small country town and items are usually delivered to the post office or central pick up point, please provide the physical address not the PO box.

All items purchased from Zen Aroma are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please allow five (5) business days for shipment, or up to seven (7) for rural deliveries. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.


The products offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part. We will process your order once we have received your payment in full. An e-mail confirmation of our acceptance of the order will be forwarded to you.

The prices quoted are in New Zealand dollars (NZD) and are fully inclusive of government taxes (GST). Prices are for internet orders only and are subject to change at any time without notification. We do not offer rainchecks on out of stock items. suppo

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