Contact Us
Zen Aroma HQ
11 Unutoto Place
Tauriko, Tauranga, 3110
Tel: 07 578 4755
E: support@zenaroma.co.nz
Opening Hours
7am – 1pm Monday to Friday
Closed Sat – Sun and all public holidays
We do not have a retail shop.
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FAQ
Ordering & Sales
We accept all major credit and debit cards.
You can also pay via PayPal or Afterpay
We accept payments via bank transfer.
Click and collect orders must be paid for before collection
No. As of September 2021 we no longer operate a physical store. We do offer click and collect. We also have all our fragrances on display in our click and collect area so you are more than welcome to stop and have a sniff đ
Do you offer wholesale pricing or accounts?
All our prices that are shown on our website are the best prices we can offer.
If you would like to buy full drums (25lb) of fragrance. Please contact us for pricing.
We do not offer discounts or wholesale pricing for âmix and matchâ â for example, if you want to buy 5 x 1 litre of different fragrances you will need to pay the standard 1L prices.
Sorry we donât offer credit terms or wholesale accounts.
All orders must be paid for before delivery or collection. This includes government, schools and local groups.
No sorry we do not send out free samples.
We recommend buying the smallest size (25ml fragrance for example) to test out the product.
Alternatively, you are more than welcome to come and smell all our fragrances and take away fragrance test strips from our click and collect area.
Returns & Damages
What happens if I receive a damaged item?
Sometimes things can get damaged in transit. Please email us or use our Contact Form to submit a damage report.
Please ensure you give us as much detail as possible and submit photos showing the damage.
I changed my mind, can I return an item?
If a product is not defective and simply unwanted, weâll give you a store credit for the product provided that is resale-able â tamper sealed lids that have been opened can not be returned. The product must have been bought within 30 days of a return request.
Return shipping costs will be the customerâs responsibility.
Exceptions
Because our fragrance oils sizes 250ml and larger are poured in plastic bottles to order (we don’t keep these made up on our shelves to ensure optimum freshness) we charge a 5% restocking fee on returns. This covers the cost of the bottle and the time it takes for us to decant it back into our bulk supply.
On the odd occasion you may receive an incorrect or missing item in your order – this doesn’t happen very often, but if it does please reach out to us and we’ll get things sorted for you ASAP.
Shipping
Yes you can!
Make sure you choose the shipping option âClick & Collectâ when you checkout.
Please ensure you wait to receive the confirmation email stating your order is ready to collect before coming in. If you come in before receiving this email you might not be able to collect your order at that time.
Our opening hours for order pick up are Monday to Friday 7am â 1pm. Collections outside these hours are not possible.
We offer free shipping nationwide on all orders over $50.
If your order falls below $50 our courier fees are a flat rate of
$10 – Nationwide
$15 – Rural Delivery
(+ extra for Saturday delivery)
What courier company do you use?
We use NZ Post.
We aim to ship all orders that are received by 12 pm the same day.
Once your order has shipped, you will receive a tracking email with the courier details and clickable link.
Courier companies have standard delivery targets. Most of the time these are accurate, however during peak times such as Christmas you should expect these timeframes to increase by at least 1-2 days.
Please note, all timeframes including our picking time and courier delivery targets are not guaranteed. Sometimes things get unexpectedly busy. We always aim to have the entire shipping process complete as fast as possible, and we are in fact known to be THE FASTEST company in our industry in NZ for shipping, but sometimes things happen and we, or our couriers, miss our targets. But we always try our hardest to exceed these expectations!
Also, any time frames for couriers we give are only GUIDELINES. Once a parcel leaves our warehouse we have ZERO control over when or how fast a courier delivers your parcel.
Once your order has been assigned a courier ticket you will receive an email with a courier tracking link.
If you have any questions regarding your parcel after it has been shipped, the best thing to do is contact NZ Post directly:
NZ Post – 0800 501 501
By dealing directly with the courier company yourself you will receive first hand information rather than waiting for us to contact our local branch who then contacts your branch.
Once your parcel leaves our warehouse we donât have any control over delivery times or information on the status of your delivery.
If your tracking information shows your parcel has been delivered but you havenât received it please call the courier company directly to get more details from your driver. If the courier canât locate your parcel we can arrange an insurance claim to get a replacement sorted.
PLEASE NOTE: If you have given the courier Authority to Leave (ATL), either by explicitly saying ATL or by giving instructions such as âleave at front doorâ then the courier will take no responsibility for missing parcels and will reject any insurance claims for replacement.
We do not ship internationally sorry. This includes Australia and the Pacific Islands.